You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item)
You should expect to receive your refund within 10 days of us receiving it however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to most parts of the UK, However Northern island, Highlands & islands of Scotland will incur extra postage cost, Just ask for info before ordering, Or the order may be cancelled.
All special order and ship direct from supplier are subject to them having stock at time of us ordering the item(s) you the buyer have ordered from us. If items are unavailable / out of stock. We will contact you of any ETA times from supplier and if you ok to wait your order will placed on back order (which can be cancelled at anytime for a refund by simply asking us, Or if you prefer we can just cancel and refund asap. Look in the ADDITIONAL INFORMATION section on listing below the description to see if they are Special order and/or ship direct from supplier items.
For All Returns
1. Your name, address & order number etc. So you can be identified on the system who the parcel is from.
2. Reason for return. i.e: Unwanted, does not fit, faulty etc...
3. And Whether you want a Full refund, replacement etc...